Contact 12 Flow Healing

How can we help?

For product guidance, order questions, gifting support, or care details, send us the information you have and we will help you choose the next step.

Typical response

Within 1-2 business days

Support

Product and order questions

Ask about sizing, materials, care, delivery, or choosing the right piece for an intention.

Email support

Gifting

Guidance for meaningful gifts

Tell us who you are buying for and the feeling you want the gift to carry.

Start a note
Can you help me choose a piece?

Yes. Share the intention, occasion, or energy you are shopping for, and we can point you toward a thoughtful option.

What should I include for an order question?

Please include your order number, the email used at checkout, and the detail you want us to check. That helps us answer with fewer back-and-forth messages.

Can I ask about materials, sizing, or care?

Absolutely. Send the product name or a link and we can help with fit, bead size, cleansing, storage, and everyday care.

Can you guide me toward a gift?

Yes. Tell us the occasion, the recipient, and the feeling you want the gift to carry, and we will suggest a calmer direction.

Support promise

Clear answers without extra back and forth.

We keep support practical: product context, order details, and thoughtful guidance for choosing or gifting with confidence.

01

Real product guidance

Ask about materials, sizing, ritual use, gifting, or choosing by intention before placing an order.

02

Order support with context

Include your order number when you write, and the support reply can focus on the exact shipment, item, or delivery question.

03

A softer gifting path

Share the occasion or intention, and we can help you choose a piece that feels personal without making the process complicated.

Send us a note.

Include your order number if you have one, or share the product, intention, or question you want help with.