Before you order
Choose with confidence, then return to the ritual.
These answers cover product care, ordering, shipping, gifting, and support. For questions about a specific order, contact us with your order number so we can help quickly.
FAQ
Answers for a calmer shopping experience.
Find clear guidance on product choice, care, gifting, orders, and support before beginning your 12 Flow Healing ritual.
Need personal help?
Send us your question and order number if you have one.For product guidance, tell us the intention or occasion you are shopping for. For order support, include the email used at checkout.
What makes 12 Flow Healing products different?
Our pieces are designed around daily ritual, symbolic intention, and sensory comfort. Product pages include the material notes, fragrance or herbal character, and intended use so you can choose the piece that best fits your practice.
How do I choose the right bracelet or ritual piece?
Start with the feeling you want to support: calm, warmth, focus, protection, recovery, or daily grounding. Collection pages and blog guides connect each product series with a clear intention so the choice feels more natural.
How should I care for my bracelet?
Keep your piece dry, avoid perfume or harsh chemicals, and store it away from direct sunlight when not worn. For scented or herbal pieces, gentle handling helps preserve the subtle aroma and surface finish.
Can I change my order after placing it?
If your order has not shipped yet, contact us as soon as possible. We will do our best to help with address updates or small order changes, but shipped parcels cannot usually be redirected.
Are these products suitable as gifts?
Yes. Many customers choose 12 Flow Healing pieces as thoughtful gifts for calm, protection, recovery, or personal transition. If you are unsure which piece to choose, share the occasion with us and we can suggest a direction.
Where can I find shipping information?
Visit our Shipping page for processing times, delivery expectations, tracking notes, and address guidance. Delivery time can vary by destination and carrier conditions.
How quickly does support reply?
We typically reply within 1-2 business days. During high-volume periods, replies may take a little longer, but every message is reviewed with care.